Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. It is important that when returning an item to us you obtain a proof of shipping and a tracking number in case of any loss by your chosen carrier. We do not cover return costs.

To start a return, you can contact us at: bal_chumber@hotmail.com 

If your return is accepted, we will confirm the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bal_chumber@hotmail.com.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable itemsUnfortunately, we cannot accept returns on skincare, liquids, sale items, gift cards and shipping costs.
ExchangesWe only replace items if they are defective or damaged.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bal_chumber@hotmail.com.